Wallace Investments Ltd

After considering a variety of solutions, Tideworks was selected as Wallace’s TOS solutions provider. Wallace’s partnership with Tideworks began in late 2019 and kicked off with the implementation of Spinnaker Planning Management System, Tideworks’ graphical planning solution, at the Port of Auckland in early 2020. Spinnaker was recommended by Tideworks because it would quickly improve how Wallace managed stowage, yard, and vessel planning with a single, accurate workspace. 

Wallace began implementing Tideworks’ Spinnaker solution during the COVID-19 pandemic. Because of the unusual circumstances and Wallace’s first TOS implementation, Wallace relied heavily on Tideworks to guide them through training and deployment, all from a distance. 

One of the standout features Spinnaker offered, which was not offered in competitive solutions, was the ability to easily get an intuitive visual profile of stacks on the wharf. This enhanced and real-time visibility allows Wallace to see exactly where different containers are located at any given time. It also enables fast, easy, on-demand detection of containers, so that they can provide updates to customers whenever needed. Tideworks’ solution provided Wallace with a superior method of yard planning and removed the once daunting concern of accurate terminal inventory. 

Wallace has already seen tremendous gains from its investment in Spinnaker in the form of improved operational efficiencies related to the elimination of errors. The team estimates that the solution has decreased the time it takes to plan a vessel by 50% compared to the company’s legacy system. 

Wallace’s ability to leverage modern automation through Tideworks’ TOS has also been well received by customers, who have increased visibility into container planning operations. 

Once considered a smaller conventional terminal, Wallace is now able to explore new growth opportunities and offer enhanced performance efficiencies to its customers that will enable them to thrive in the increasingly competitive supply chain.  

Tideworks’ Spinnaker helped Wallace establish standardized approaches for planning, management, and training. Consistent processes and automation reduced the burden on staff and created faster turn times at the port with reduced wait times to load containers.

And, because Spinnaker utilizes a virtual desktop, it has been easier for Wallace’s employees to plan vessels and monitor operations as they work remotely due to the pandemic. Through Spinnaker, Wallace is able to secure an accurate snapshot of all containers in the yard. This visibility is a critical advantage because the Port of Auckland manages a high volume of Dangerous Goods (DG) cargo. There are restrictions and regulatory frameworks around the dwell times of DG cargo at the port, with the majority of containers’ maximum dwell times between 24 to 72 hours. Enhanced insight allows Wallace to handle these containers within the determined and regulated dwell times, offering efficiency improvements, while also ensuring worker safety by knowing where these containers are located at all times.